Shipping policy

At Alter, every piece is handled with intention. We ship the same way we create — quality first, no shortcuts.

Processing Time

Orders ship within 1–3 business days.
During drops or heavy release weeks, processing may take a little longer.
You’ll get an email when your order is confirmed and another when it ships.

Shipping & Delivery

Shipping costs are calculated at checkout.
Typical delivery times:

• U.S. orders: 3–7 business days

• International orders: 7–21 business days
  Delivery times may vary due to carriers, weather, or holiday delays.

Tracking

You’ll receive a tracking number once your package ships.
Allow 24–48 hours for tracking to update.

International Orders

International customers are responsible for customs fees, import taxes, and duties.
Alter is not responsible for customs delays, but we’ll always support you if issues come up.

Lost, Stolen, or Damaged Packages

Once a package is marked as delivered or handed to the carrier, it’s out of our control.
This includes missing, delayed, or damaged packages.
If something goes wrong, contact us at [info.alterest@gmail.com] and we’ll help guide next steps.

Address Accuracy

Please double-check your shipping address.
Orders sent to incorrect or incomplete addresses can’t be adjusted after shipping.

Need Help?

For any questions or changes before your order ships, reach out to us at [info.alterest@gmail.com]